Effective March 24, 2020 at 12:01 AM, Governor Gretchen Whitmer issued Executive Order 2020-21, which in essence is a Stay at Home Order.  There are direct mandates in this order pertaining to the management of municipal operations. The City of Lowell is mandated to follow these directives.

Our City Police Patrol Services will operate as normal.  Currently, our Police Department is dealing with the majority of non-emergency calls for service via telephone.  Our staffing levels for Police will not change as a result of this order.  At this time the front desk will only handle essential functions as deemed so by the Chief of Police.  In the event of an emergency please dial 911. During normal business hours (8:00 AM to 5:00 PM), please contact 616-897-7120 for non-emergency matters.  In the event you cannot make contact at this number than contact 616-897-7123, the call will be routed to Kent County Central Dispatch and to the duty officer.

Our Water Treatment and Wastewater Treatment facilities also will operate as normal.  Safety protocols are in place to prevent our staff from exposure.

Our Public Works staff will be split into two platoons to address items deemed by the Governor as critical infrastructure needs. Safety protocols are in place to prevent our staff from exposure.

City Park grounds will remain open.  Our buildings will be locked and notices have been placed near all playground equipment informing they are not sanitized.  Social distancing practices are strongly encouraged.  Enjoy open spaces, but remain ten feet away from others at all times.

Our City Hall staff will be in the facility only to work on state mandated critical tasks and they will be here on a limited basis.  Our phone system will be forwarded to appropriate staff and they will be working virtually to address needs.  In addition, the Citizen Request Center at is available for you to submit your request for municipal services and will be directed to staff who will be glad to assist you.

The City is currently under this order until Monday April 13, 2020.  For more information on this Executive Order and the state’s response to the COVID-19 pandemic, please go to  Please continue to follow CDC Guidelines and hopefully we can return to normalcy soon.
Thank you for your cooperation and please stay safe and healthy.


Michael T. Burns
City Manager