Starting Monday, Nov. 23, City Hall and all municipal buildings, including Lowell Light and Power, will be open by appointment only indefinitely due to the increase in COVID-19 cases in Kent County.  

Residents are encouraged to access many of our City services at or call City Hall at 616.897.8457.  City bill payments may be made online, taken to our drop box on Monroe Street or mailed. Residents also may make a no-cost automatic payment via a checking account.

Effective immediately, fingerprinting and court-ordered preliminary breath test services provided by the Police Department are temporarily suspended. All non-emergency police service requests may be made by calling 616.897.7123. For all emergencies, call 911.

For Lowell Light and Power services or to make an in-person appointment, call 616.897.8402.

City Council and all board and commission meetings will meet via Zoom beginning Wednesday, Nov. 18.  Proper notification will be made prior to these meetings. If you have comments or concerns for the City Council or any municipal board that you want placed on the public record, please email City Clerk Sue Ullery at

This action is being taken out of an abundance of caution and to help keep residents and our staff safe. We are committed to doing what we can to help stop the spread of COVID-19. Please follow local, state and federal health guidelines, including wearing a face covering when you leave your home, washing your hands regularly and practicing safe physical distancing. 

The City’s management team is meeting daily to monitor the pandemic and make operational decisions based on guidance from health experts. Please visit our website and follow us on Facebook for the most up-to-date information. 

Thank you for your continued partnership during this challenging time.

Michael T. Burns
City Manager